Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you create an account, use our Service, or communicate with us:

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information:

1.3 Information from Third Parties

We may receive information about you from third-party services you use to log in or interact with our Service, such as social media platforms or single sign-on providers, limited to the information you authorize those services to share.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Legal Bases for Processing (GDPR and Similar Laws)

If you are located in the European Economic Area (EEA), United Kingdom, Brazil, or other jurisdictions that require a legal basis for processing personal data, we rely on the following:

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

5. Third-Party Service Providers

We use the following third-party services to operate the Service:

6. Children's Privacy

We take children's privacy seriously. The Service is not directed to children under the age of 13. We require all users to provide their date of birth during registration, and we use server-side age verification to prevent users under 13 from creating accounts.

If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as quickly as possible. If you believe a child under 13 has provided us with personal information, please contact us at support@scoreboardnow.com.

For users between 13 and 16 years of age in the EEA, we may require parental or guardian consent as required by applicable GDPR provisions. We are developing a parental consent flow for future implementation.

7. Data Storage and Security

Your data is stored on servers operated by our hosting providers (Railway for API, Vercel for web, Cloudflare R2 for images). These providers maintain industry-standard security measures.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission using TLS/SSL
• Secure password hashing (bcrypt)
• Token-based authentication (Laravel Sanctum bearer tokens)
• Role-based access controls and permission flags
• Regular security reviews and updates

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Our Service is operated globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

For transfers from the EEA, UK, or Switzerland, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Your explicit consent where other mechanisms are not available

By using the Service, you acknowledge that your data may be processed in the United States and other countries where our service providers operate.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. Specifically:

After the applicable retention period, we will securely delete or anonymize your information.

10. Your Rights

10.1 Rights for All Users

Regardless of your location, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Delete your account and associated personal data
• Opt out of push notifications via device settings
• Revoke location permissions via device settings
• Withdraw consent for data processing where consent is the legal basis
• Opt out of AI-powered features and request deletion of AI-related data (chatbot logs and scoreboard images)
• Request that your data not be used for AI model training or improvement
• Request a human review of any decision that was significantly influenced by automated or AI-based processing

10.2 Additional Rights -- EEA, UK, and Switzerland (GDPR)

If you are in the EEA, UK, or Switzerland, you additionally have the right to:

• Request restriction of processing of your personal data
• Object to processing based on legitimate interests
• Data portability -- receive your data in a structured, machine-readable format
• Lodge a complaint with your local data protection authority
• Not be subject to automated decision-making, including profiling

10.3 Additional Rights -- California (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights
• Correct inaccurate personal information
• Limit the use of sensitive personal information

To exercise any of these rights, contact us at support@scoreboardnow.com. We will respond within the timeframes required by applicable law (30 days for GDPR, 45 days for CCPA/CPRA).

10.4 Additional Rights -- Brazil (LGPD)

If you are in Brazil, you have rights under the LGPD including confirmation of data processing, access to data, correction, anonymization, portability, deletion, information about shared data, and the right to revoke consent.

10.5 Additional Rights -- Other Jurisdictions

Users in Canada (PIPEDA), Australia (APPs), South Africa (POPIA), and other jurisdictions with data protection laws have similar rights as described above. We will honor privacy rights requests in accordance with the applicable laws of your jurisdiction.

11. Geo-Scoring and Location Data

Our Geo-Scoring feature uses your device's GPS to verify your physical presence at sporting events. This enhances score reliability by confirming that scorekeepers are actually at the game.

12. Push Notifications

We use Firebase Cloud Messaging (FCM) to send push notifications about game updates, score changes, and other features you subscribe to.

• You can enable or disable push notifications at any time through your device settings or within the app
• Notification tokens are stored securely and used solely for delivering notifications you have requested
• We do not use push notification data for advertising purposes

13. Artificial Intelligence Features

We incorporate artificial intelligence (AI) and machine learning (ML) technologies into certain features of the Service. This section provides transparency about how these technologies work and how your data is used in connection with them.

13.1 AI Chatbot

Our AI-powered chatbot provides customer support, answers questions about the Service, offers game-related information, and assists with general inquiries. When you interact with the chatbot:

13.2 AI Scoreboard Capture

Our AI Scoreboard Capture feature uses computer vision and optical character recognition (OCR) technology to extract score data from photographs of physical scoreboards at sporting events. When you use this feature:

13.3 AI Training and Improvement

To improve the accuracy and quality of our AI features, we may use data as follows:

13.4 AI Transparency and Fairness

We are committed to the responsible and ethical use of AI in our Service:

14. Cookies and Tracking Technologies

Our website (scoreboardnow.com) uses essential cookies to maintain your session and authentication state. Please refer to our separate Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

Our mobile application does not use cookies but may use local storage (AsyncStorage) to save your preferences, such as scoreboard style selections, notification settings, and auto-refresh preferences.

15. "Do Not Track" Signals

Some web browsers transmit "Do Not Track" (DNT) signals. We honor DNT signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the app and on our website, updating the "Last Updated" date, and where required by law, sending you an email notification.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@scoreboardnow.com

Website: https://scoreboardnow.com

For GDPR-related inquiries, you may also contact our Data Protection Officer at the email address above.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.