Help Guide

ScoreBoardNow 2.0 User Guide

Your complete guide to using the live sports scorekeeping app. Whether you're a coach, team organizer, or sports enthusiast, this guide walks you through every feature.

1. Getting Started

Downloading the App

• iOS: Search for 'ScoreBoardNow' on the App Store and tap Install
• Android: Search for 'ScoreBoardNow' on Google Play Store and tap Install
• Web: Visit scoreboardnow.com in any web browser on desktop or tablet

Creating Your Account

Follow these steps to sign up:

• Tap Sign Up on the login screen
• Enter your email address (you'll receive a verification email)
• Create a strong password
• Enter your full name
• Select your date of birth (you must be 13 years or older)
• Agree to the Terms of Service and Privacy Policy
• Tap Create Account

Logging In & Password Reset

To log in:

• Enter your email and password on the login screen
• Tap Sign In

Forgot your password?

• Tap the 'Forgot Password?' link on the login screen
• Enter your email address
• Check your email for a password reset link (sent from support@scoreboardnow.com via Resend)
• Click the link and create a new password
• Return to the app and log in with your new password

Web Access

Access ScoreBoardNow from your computer or tablet at scoreboardnow.com. You'll see the same dark-themed interface with all the same features as the mobile app.

2. Your Profile

Editing Profile Information

To update your profile:

• Tap the profile icon in the bottom navigation
• Tap 'Edit Profile'
• Update your name, email, or date of birth as needed
• To change your profile picture, tap the current image and select a new photo (uploaded securely to Cloudflare R2)
• Tap Save

My Games Section

View all your games organized by status:

Use the status filters at the top of My Games to quickly find what you're looking for.

3. Teams & Organizations

Creating a Team

Teams are groups of players and staff for a specific sport group:

• Tap your profile icon and select 'My Teams'
• Tap Create Team
• Enter the team name (e.g., 'Lakeside High Varsity Basketball')
• Select your sport (Basketball, Football, Soccer, Baseball, Softball, Volleyball, Hockey, Lacrosse, Bowling, or Generic)
• Optionally upload a team logo
• Tap Save

Creating an Organization

Organizations are parent groups that can contain multiple teams (perfect for leagues, districts, or umbrella organizations):

• Tap your profile icon and select 'My Organizations'
• Tap Create Organization
• Enter the organization name and optionally upload a logo
• Tap Save

Uploading Team & Organization Logos

Add a professional look with logos and images:

• On mobile: Tap the image area and select a photo from your device
• On web: Drag and drop an image or click to browse
• Logos are stored securely on Cloudflare R2

Inviting Members

Build your team by inviting coaches, players, and staff:

• Open the team or organization settings
• Tap Invite Members
• Enter the email address(es) of people you want to invite
• Select their role (see below for permissions)
• Send the invitation

Team members will receive an email with an invitation link valid for 7 days. They can:

• Click the link and complete signup (automatically accepts the invite)
• Already have an account? They'll see a join request in their app

Member Roles & Permissions

Each team member can have different permissions:

These permission flags are returned in API responses and control what actions are visible in the app.

4. Scorekeeping

Creating a New Game

To start scoring a game:

• Tap the + button or 'New Game' from the home screen
• Select the sport (Basketball, Football, Soccer, Baseball, Softball, Volleyball, Hockey, Lacrosse, Bowling, or Generic)
• Select the Home team and Away team
• Enter the venue name (location where the game is played)
• Tap Create Game

Using the Scoreboard

Once your game is live, you'll see the main scoreboard display:

The numpad automatically closes after 4 seconds. Period selection closes after 2 seconds.

Quick Score Events

Below each team's score, you'll see a collapsible dropdown for Quick Score Events. This is a space to:

• Log fouls, timeouts, substitutions, or other game events
• Keep detailed game notes
• Track sport-specific events (see Sport-Specific Features below)

Sport-Specific Features

Different sports have unique scoring rules:

5. Scoreboard Styles

Choosing Your Scoreboard Style

Personalize how your scoreboard looks:

• Classic -- Traditional scoreboard design
• Modern -- Sleek, minimalist interface
• Minimal -- Ultra-clean with essential information only
• SBN 1.0 -- Retro ScoreBoardNow design for nostalgia

Per-Sport Customization

To set different styles for different sports:

• Tap Settings (gear icon)
• Select My Scoreboards
• For each sport, choose your preferred style
• Settings are saved locally on your device

6. Geo-Scoring (Location-Verified Scoring)

What is Geo-Scoring?

Geo-scoring adds location verification to live game scores, ensuring the person updating the scoreboard is physically at the venue. This increases trust in the accuracy of live score data.

How to Check In at a Venue

Before scoring a game with geo-scoring enabled:

• Ensure your device has location services enabled
• When creating or joining a game, you'll see a 'Check In' option
• Tap Check In and allow the app to access your location
• The app confirms you're within the venue radius (typically 500 meters)
• Once checked in, you can score the game normally

Trust Tiers

Geo-scored games are marked with trust indicators:

• Green checkmark -- Score verified by on-site user (high trust)
• Blue indicator -- Score not verified or remote entry (standard trust)
• You'll see who verified each score and when it was recorded

Managing Location Consent

To control when the app requests location access:

• Go to Settings > Privacy
• Toggle Location Services on/off
• The app will only request permission when you're in the scoring flow

7. Following Games & Notifications

Following a Game

Stay updated on live games you care about:

• Open any game detail page
• Tap the Follow button (bell icon)
• You'll now receive live score updates and notifications

Push Notifications

ScoreBoardNow uses Firebase Cloud Messaging to send instant notifications:

• Score updates when you're following a game
• Game start reminders for games you're participating in
• 'Shout' notifications (special cheers from other fans)
• Notifications arrive in real-time on iOS and Android

Auto-Refresh Settings

Configure how often the app checks for score updates:

• Tap Settings (gear icon)
• Select Auto-Refresh
• Choose 15 seconds (frequent), 30 seconds (standard), or 60 seconds (battery-friendly)
• Setting is saved locally on your device

Note: Faster refresh rates use more battery. Choose based on your preference.

Managing Notification Settings

Fine-tune which notifications you receive:

• Go to Settings > Notifications
• Toggle Push Notifications on/off
• Enable/disable specific notification types (scores, shouts, game reminders)
• Adjust notification sound and vibration preferences

8. eCommerce / Team Stores

Creating a Store

Sell team merchandise, uniforms, or fundraiser items:

• Go to your profile and select 'My Stores'
• Alternatively, on a team or organization card, tap Create Store
• Enter a store name (e.g., 'Lakeside High Team Shop')
• Optionally upload store branding/logo
• Tap Save

Adding Products

Build your store catalog:

• Open your store and tap Add Product
• Enter product name, description, and base price
• Add product images (drag-and-drop on web; image picker on mobile)
• Tap Save

Product Variants (Sizes, Colors)

Offer customization options:

• When adding a product, tap 'Add Variant'
• Define variant options: Size (XS, S, M, L, XL) or Color (Red, Blue, etc.)
• Set different prices for each variant if needed
• Customers select their desired variant at checkout

Product Images

Upload high-quality product photos:

• On mobile: Tap the image area to open the image picker
• On web: Drag and drop images or click to browse
• Images are securely stored on Cloudflare R2
• Multiple images per product are supported (gallery view on product page)

Shopping Cart & Checkout

Customers add items and complete purchases:

• Browse products and tap Add to Cart
• Select variant (size, color) if applicable
• View cart: Tap the shopping bag icon to review items
• Tap Checkout to complete the purchase

Note: Payment processing via Stripe Connect is coming soon. Orders are currently in draft status.

Order Format

All orders are assigned an order ID in the format: SBN-YYMM-NNNNN

• SBN = ScoreBoardNow prefix
• YYMM = Year and month (e.g., 2603 for March 2026)
• NNNNN = Sequential order number

Example: SBN-2603-00125

9. iPad Experience

Sidebar Navigation

On iPad, you get a persistent sidebar for easier navigation:

• The sidebar stays visible on the left side of the screen
• Swipe left to show/hide the sidebar
• Tap any section (Home, My Games, Teams, Stores, Settings)

Multi-Column Layouts

Take advantage of iPad's larger screen:

• Game list on the left, game details on the right
• Team list and team members side-by-side
• Scoreboard view with stat tracking in columns

Stadium Scoreboard View

On iPad in landscape orientation:

• Tap the fullscreen button for a large, readable scoreboard view
• Perfect for displaying scores on a big screen at the venue
• Shows team names, current score, clock, and period in large text

10. Settings

Accessing Settings

Tap the gear icon in the bottom navigation menu to open Settings.

Auto-Refresh Settings

Control how often the app checks for live score updates:

• Choose from 15 seconds (frequent), 30 seconds (standard), or 60 seconds (battery-friendly)
• Faster intervals drain battery faster but give you real-time updates

Scoreboard Style Preferences

Set your preferred scoreboard design:

• Go to Settings > My Scoreboards
• Choose a default style (Classic, Modern, Minimal, SBN 1.0)
• Optionally set per-sport styles

Notification Management

Manage how you receive updates:

• Toggle Push Notifications on/off
• Enable/disable specific notification types
• Adjust sound and vibration preferences

Account Management

From Settings, you can:

• Edit your profile information and picture
• Change your password
• View your account email and verify status
• Tap Sign Out to log out of the app

11. Web Dashboard (scoreboardnow.com)

Accessing from Desktop or Tablet

Visit scoreboardnow.com in any modern web browser. The responsive design works on:

• Desktop computers
• Tablets (iPad, Android tablets)
• Large-screen laptops

Managing Your Accounts

The web dashboard lets you manage:

• Your profile and account settings
• Teams and organizations
• Team members and permissions
• Stores and products

Viewing Live Scores

Track games in real-time from your computer:

• View all active games in the dashboard
• Follow games to get live updates
• See detailed box scores and game stats

Dark Theme

The web dashboard matches the mobile app's dark theme for consistent branding:

• Background: #1a1a2e (very dark blue)
• Cards and panels: #2d2d44 (dark gray-blue)
• Accent color (success): #7ED321 (bright green)
• Error/alert color: #FF4444 (red)
• Info/secondary color: #4DD0E1 (teal)

12. Troubleshooting

Common Issues and Fixes

App won't load or crashes on startup

Try these steps:

• Force close the app completely
• Clear the app cache (Settings > Apps > ScoreBoardNow > Storage > Clear Cache on Android)
• Restart your device
• Uninstall and reinstall the app from the App Store or Play Store

Notifications not arriving

Check:

• Notification permissions: Go to device Settings > Apps > ScoreBoardNow > Permissions > Notifications and ensure it's enabled
• App notification settings: In ScoreBoardNow Settings > Notifications, verify they're not turned off
• Ensure you're following the games you want to be notified about
• Try restarting the app or your device

Score updates not appearing

If live scores aren't updating:

• Check your internet connection (WiFi or cellular)
• Verify auto-refresh is enabled in Settings > Auto-Refresh
• Try pulling down to manually refresh the game screen
• Close and reopen the game

Can't upload images

Image upload troubleshooting:

• Ensure your image file is JPEG, PNG, or similar standard format
• Check that the file size is under 10 MB
• On web: Try a different web browser (Chrome, Firefox, Safari)
• On mobile: Ensure the app has permission to access photos

Login issues

If you can't log in:

• Double-check your email address is correct
• Verify the password (use 'Forgot Password' if unsure)
• Check if you're using the correct app -- make sure it's 'ScoreBoardNow', not a different app
• On web, try clearing browser cookies and logging in again

Clearing Cache for Developers

If you're testing the app locally during development:

• Run: npx expo start --go --clear
• This clears the Expo Go cache and ensures fresh app data
• Useful after significant code changes or when troubleshooting

Providing Feedback

Help us improve! Use the in-app feedback system:

• In Settings, look for a 'Send Feedback' or 'Report Issue' option
• Describe the problem or feature request in detail
• Attach screenshots if possible
• Submit and our team will review it

Contacting Support

For issues that need direct assistance:

• Email support@scoreboardnow.com with a detailed description of your issue
• Include your email address, device type, and app version
• Describe the steps you took when the issue occurred
• Our support team typically responds within 24 hours

13. Artificial Intelligence Features

AI Chatbot

Get instant answers to your sports scorekeeping questions from our AI-powered chatbot.

How to access:

• Look for the chatbot icon (usually in the app's main menu or settings)
• Type your question and press Send
• The AI provides instant responses

What it can help with:

• Finding specific games or teams on the platform
• Understanding how platform features work
• Troubleshooting common issues
• Learning sports rules and scoring
• General questions about ScoreBoardNow 2.0

Tips for best results:

• Ask clear, specific questions (e.g., 'How do I change my scoreboard style?' rather than 'How do I settings?')
• If the chatbot doesn't understand, try rephrasing your question
• For complex technical issues, you may need to contact human support at support@scoreboardnow.com

When to contact human support instead:

• Account billing or payment issues
• Account access problems or security concerns
• Complex disputes or appeals
• If the chatbot repeatedly fails to help

AI Scoreboard Capture

Use your phone's camera to photograph a physical scoreboard and let our AI extract the scores automatically.

How to take a good photo:

• Ensure the scoreboard is well-lit (ideally natural or bright indoor lighting)
• Position the camera straight on to the scoreboard (not at an angle)
• Make sure the entire scoreboard is visible in the frame
• Avoid shadows, glare, or obstructed sections
• Hold the camera steady for a clear, focused image
• Take the photo from a distance where numbers are readable

How to review extracted scores:

• After submitting your photo, the app displays AI-extracted scores
• Carefully review each number to ensure accuracy
• The AI may sometimes misread faded, worn, or unusual font scoreboards

How to correct errors before publishing:

• If a score was misread, tap the incorrect number and manually enter the correct value
• Review all fields (score, time, period, fouls, etc.) before confirming
• Once you confirm, scores are saved to your game record

Supported scoreboard types:

• Electronic scoreboards (most common)
• LED scoreboards
• Flip scoreboards
• Painted or printed scoreboards
• Note: Very old, faded, or damaged scoreboards may have lower accuracy

Tips for best results:

• Use good lighting to maximize legibility
• Take multiple photos if the first doesn't work
• Ensure no part of the scoreboard is obscured
• If accuracy is consistently poor, try adjusting angle or lighting

AI Privacy Controls

You have full control over how your AI data is used.

How to opt out of AI training:

• Go to Settings > Privacy > AI Training
• Toggle 'Allow AI Training' off
• Your data will not be used to improve our AI models
• This setting is independent of general data collection

How to delete AI data:

• Go to Settings > Privacy > Delete AI Data
• Confirm the action
• All AI interaction history and related data is permanently deleted
• This does not affect your game records or account data

Where to find AI settings:

• Settings > Privacy > AI Features
• Here you can manage all AI-related permissions and preferences
• Review which AI features are enabled on your account

Conclusion

ScoreBoardNow 2.0 is designed to make sports scorekeeping fast, easy, and fun. Whether you're managing a professional league or keeping score at your child's school game, you have all the tools you need. If you have questions or run into issues, our support team at support@scoreboardnow.com is here to help!

Happy scorekeeping!