Data Retention Policy

1. Purpose and Scope

This Data Retention Policy outlines how

2. Data Categories and Retention Periods

3. AI Data Deletion

User Rights: You may request deletion of all AI-related data at any time, including:

• Chat conversation logs and history
• Uploaded images and photos
• AI processing records and metadata

Opt-Out of AI Training: You have the right to opt out of having your data used to improve AI models. This opt-out does not affect your ability to use AI features. To opt out, contact support@scoreboardnow.com.

Deletion Requests: Submit AI data deletion requests through your account settings or by contacting support@scoreboardnow.com. Requests are processed within 30 days.

4. Data Deletion Procedures

Users can request deletion of their personal data in the following ways:

• Submit a deletion request through your account settings under "Privacy & Data"
• Contact our support team at support@scoreboardnow.com with a clear deletion request
• For EU residents: Exercise your GDPR right to erasure by contacting support
• For California residents: Submit a deletion request under CCPA rights

We will process deletion requests within 30 days and confirm completion via email.

5. Account Deletion Process

When an account is deleted:

• All personally identifiable account data is marked for deletion
• Profile pictures and personal files are removed from storage
• Email address becomes unusable for future registration (for 30 days post-deletion)
• Historical game/score data is retained as anonymized records for platform integrity
• Payment and transaction records are retained for 7 years per tax compliance requirements
• A 30-day recovery window is provided during which account can be restored

After the 30-day recovery window, personal data is permanently deleted from all systems.

6. Legal Holds

Notwithstanding standard retention periods,

• Required by law, court order, or government request
• Necessary to defend against legal claims
• Necessary to prevent fraud or abuse
• Required for tax or accounting compliance (7 years for financial records)

Users will be notified of legal holds affecting their data when legally permissible.

7. Anonymization

8. International Considerations

GDPR (EU/UK): EU and UK residents have the right to erasure under Article 17 of GDPR. We comply with erasure requests within 30 days, with the exception of legal holds and anonymized data.

CCPA (California): California residents have the right to deletion under CCPA. We comply with verified deletion requests within 45 days, with standard legal exceptions.

LGPD (Brazil): Brazilian residents have deletion rights under Lei Geral de Proteção de Dados. Deletion requests are processed within 15 days.

9. Data Backup and Recovery

10. Policy Updates

11. Contact

For questions about this Data Retention Policy or to exercise your data rights: